| COLLECTIONS | MEDIATIONS |
| -Alienates customers -Bullies, threatens, intimidates -Harassing -Unprofessional -Unethical -Combative -Embarrassing |
-Repairs troubled relationships -Provides binding/non-binding arbitration -Reasonable -Fair -Confidential/private -Improves/opens dialog -Professional |
| Results: | Results: |
| May or may not recover assets + destroyed any possibility of customers returning to do business. |
Recovered assets + resolved client/customer relationship. Reopens segway for customer to continue business transactions. |